You make a fair point. I'd say though, putting the important issue of trust aside for a second, it's not that we don't solve any problem, but that we solve a problem for which there are already other solutions. And in practice those solutions have disadvantages.
Taking file encryption as an example, you can certainly encrypt a file before sending it, but that depends on the sophistication of the sender. They may not be familiar with how to encrypt a file. And if they are, it's kind of a hassle dealing with encrypted files on both ends. You have to transmit the password in some separate medium from the file itself, and now you have to decide whether to keep both the encrypted and unencrypted versions. It's friction that our solution obviates.
Likewise, you can send an email attachment for non-sensitive files, but every email provider has differing file size caps. We're still testing the limits of our service, but we've already successfully handled files more than double Gmail's size caps, which are among the highest in the industry. Right now most of the alternatives to attachments require a fair amount of setup for the sender. Ours just requires they visit a page and upload the file.
Coming back to the issue of trust, that's definitely going to be a challenge for us as a company just starting out. If you have any ideas about how we can develop that trust I'd welcome them.
Taking file encryption as an example, you can certainly encrypt a file before sending it, but that depends on the sophistication of the sender. They may not be familiar with how to encrypt a file. And if they are, it's kind of a hassle dealing with encrypted files on both ends. You have to transmit the password in some separate medium from the file itself, and now you have to decide whether to keep both the encrypted and unencrypted versions. It's friction that our solution obviates.
Likewise, you can send an email attachment for non-sensitive files, but every email provider has differing file size caps. We're still testing the limits of our service, but we've already successfully handled files more than double Gmail's size caps, which are among the highest in the industry. Right now most of the alternatives to attachments require a fair amount of setup for the sender. Ours just requires they visit a page and upload the file.
Coming back to the issue of trust, that's definitely going to be a challenge for us as a company just starting out. If you have any ideas about how we can develop that trust I'd welcome them.
Thanks for the awesome feedback. :)