Switch to a better bank. The only way you can make change happen is by using your consumer power.
Switching accounts is easy - see https://www.currentaccountswitch.co.uk/ - all your bills are autoswitched, your pay cheque gets redirected, and it happens pretty quickly.
I recently switched current accounts and it's ridiculous just how effortless it is these days. Definitely recommended for anyone who is in the least bit unhappy with their current provider.
Switching accounts is easy - see https://www.currentaccountswitch.co.uk/ - all your bills are autoswitched, your pay cheque gets redirected, and it happens pretty quickly.