> We would strongly recommend 1Password membership as that is going to provide the best experience
is maddening. Do you guys really think we all just don't know what is going to provide the best experience? Because what will provide me the best experience is keeping it simple, not taking on an online dependency, and keep putting out standalone updates and platform ports, which I'd gladly pay for.
The condescension, evasiveness and dishonesty is just sad.
I can certainly understand and appreciate your point of view. You are free to disagree with mine and I am sorry that it might come off the condescending, it is certainly not what any of us want to convey.
However, we are also 1Password users and we build the product for ourselves. We are supporting millions of customers, several thousand support emails and tickets every day. And I am honest, the membership provides much better experience compared to standalone disjoined apps, manual syncing and lack of account recovery. The list of differences and improvements is huge. It certainly makes me sad when people think that it is only about sync.
My honest advice is to just make a clear statement that you're dropping standalone mode and do it. People with licenses can continue using their non-upgradeable versions as long as they want but they're not getting any more updates. That would be a lot less dishonest than pretending it's supported-ish and just hiding it deeper and deeper on every release.
I'm sorry it comes off that way. We don't mean any disrespect in the slightest. Your support over all these years means the world to us and we know darn well we wouldn't be here today without awesome customers like you. <3
I left a comment just above yours that I invite you to read. I don't want to repeat it in its entirety here but suffice it to say we're excited about our hosted solution and yes we can find ourselves shouting from the rooftops about it. Kinda like newlyweds I suppose. :)
Ok, so go back through your forums and threads like these and read all the "how do I get standalone" questions throughout the last 5-6 years and tell me honestly that the awkward non-answers are just you guys being excited about your hosted solution. It's evasive. I'd feel a lot more mutual respect if you'd drop the charade and just say "yeah, you guys aren't really our primary use case anymore and we're not really planning to support you. Sorry." Making us read between the lines while you play coy games like saying "well, it's not advertised, but it kinda works on some platforms" is insulting.
> We would strongly recommend 1Password membership as that is going to provide the best experience
is maddening. Do you guys really think we all just don't know what is going to provide the best experience? Because what will provide me the best experience is keeping it simple, not taking on an online dependency, and keep putting out standalone updates and platform ports, which I'd gladly pay for.
The condescension, evasiveness and dishonesty is just sad.