They also built pyramids without excavators but that doesn't mean it's not helpful. Just because old systems could be built without specifically using jira, by itself, is not an argument. You could make the same argument that, clearly, we don't need Java or JavaScript because we also got by fine on Fortran and C in the past. Without doing an actual comparison, it's just as silly an argument as the claim that these tools' main function is to make you feel more productive than you are.
> They also built pyramids without excavators but that doesn't mean it's not helpful
False analogy. The point here is that productivity in old Microsoft was far higher, and that the failing piece in modern development might not be the ticket system.
> The point here is that productivity in old Microsoft was far higher
That sounds virtually impossible to prove between unequal situations, and especially "far" makes it seem like an exaggeration / tall order (productivity between people isn't like wealth or popularity: some things change by multiple orders of magnitude, but how hard you can work doesn't, especially when averaged across thousands of employees), but to be fair I didn't read the whole fourteen thousand word source you added so I suppose I can't say for sure.
