I've never seen people use software like Jira and similar software correctly.

I mean:

- Actually caring about the difference between task and user story

- Meaningful / accurate card descriptions

- Keeping information up-to-date on TODO lists and comments

- Projects and milestones that make sense

- Task status and workflows that make sense (besides TODO/DOING/DONE)

Nowadays, I would rather have project management software with the minimal amount features that can't be misused.