I edited that sentence when I was helping these guys with their text and it's possible I introduced a misleading connotation. The way I understood what they originally wrote is that they had observed such a billing lapse inside some organization, but not that they were responsible for it.
On the other hand, even if so, there's the classic proverb about 'expensive training' etc...
Yeah to add more color to this, we just observed the failure of a process and system we weren't a part of. Basically there were manual elements in the billing and aggregation of usage data on a SaaS platform and those were forgotten about over the course of many months which lead to the company under billing.
On the other hand, even if so, there's the classic proverb about 'expensive training' etc...