The problem here is the most vocal users are often not representative of the whole userbase. As a concrete response, I'm fine with the 1Password subscription, I think the new Electron rewrite is at least as good as the old one, and the cloud hosting is the whole reason I'm using 1Password. I just don't talk about it because what is there to say? They really wouldn't know except that I keep paying my bill.
Ya that's right, I suspect Hacker News is maybe the 1% that is capable of DIY'ing a solution and will complain about every little change with that as the "stick".
That said this whole telemetry push comes on the heels of their $600M VC round a year ago which wasn't designed for a linear growth business that just "keeps on keepin on" with the good times. So I'm a little skeptical that the company is philosophically/financially aligned with its consumer users.
Agreed, I'm also fine with the subscription since it's so little, and also found the Electron switch to be just fine in terms of performance and usability.
> I think the new Electron rewrite is at least as good as the old one
Of course it isn't. The search alone is unusable. Instead of fixing it someone on the team sneaked in a second search that almost behaves like the old one
Search is fine, I use it every day. This is exactly what I'm talking about: the most vocal users are the ones who are the most upset. People who are fine with it say nothing. If you only listen to the people who are talking, you'll get a very distorted picture of how your customer base feels.
Agreed, the search is actually improved from the last version and I have zero issues with it after daily use since the release. Moving to electron seems to have been a net positive for the whole product. It would have been a mistake to listen to the most vocal HN users and this is an important lesson for hackers turned product people.
I also use it everyday, and it's a major step back from what it was prior to version 8.
> If you only listen to the people who are talking, you'll get a very distorted picture of how your customer base feels.
On the other hand very few people voice their opinion to begin with whether they like something or not. To assume you don't have to listen to loud voices is also dangerous.
For example, in the beginning of version 8 they removed categories from the sidebar because "it gives more space to list your vaults and acounts". The only way to access categories (and search within them) was to click somewhere in search and do some contortions like typing something along the line of "in:Identities"
People complained, loudly. They brought the categories back.
They didn't have a proper sorting of items in the lists, always defaulting to "Recent only".
People complained, loudly. They brought the sorting back.
There are multiple idiotic decisions in the UI still. I guess we should stop complaining because "it's fine"?
I'm sorry but you're responding to an imagined argument that I didn't make. This is an article about adding telemetry to 1Password so they don't have to only listen to the loud voices. Look again at my post, my exact words were "If you only listen to the people who are talking..." -- I'm saying they need to listen to the whole customer base, not just the loud voices. I did not suggest that people shouldn't voice their concerns, nor that companies shouldn't listen to people who speak up. The idea here is not to underrepresent the people that have nothing to talk about.
Instead of filtering the list as it used to, it now shows a dropdown list with truncated one-line entries. That's the default `Edit -> Search`
For no reason other than they don't understand what UX is anymore they now have `Edit -> Find` that behaves almost like the previous version's search did.
You're talking about the autocomplete. If you want to finish a search and keep the list filtered, hit cmd+enter. Or use the global search (cmd+shft+space) to operate on live autocomplete results with keyboard shortcuts like a launcher app.
