If a driver would be paid $5 for a delivery, and the customer tipped $5, the driver should receive $10.
But what was effectively happening instead was that the pay would be reduced by the tip amount to as low as $2. So now that delivery would actually pay $2 plus the $5 for a total of $7.
On longer range deliveries that might pay $10, the customer could tip $8 and the driver would still only make $10.
Now, from what I understand, DD no longer does this practice and legitimately gives the entire tipped amount to the driver with no reduction in pay from DD, but DD lowered the base delivery pay to compensate.
At the time, IIRC, DD tried to wordsmith what they were doing to not make it sound like they were stealing tips, and instead was simply subsidizing poor tippers with a higher base pay and acting like the keeping of the tip was just the removal of the poor-tip subsidy. I say to-may-toe, you say to-mah-toe, it's bullshit. They were stealing tips.
They were stealing tips. Full stop.
If a driver would be paid $5 for a delivery, and the customer tipped $5, the driver should receive $10.
But what was effectively happening instead was that the pay would be reduced by the tip amount to as low as $2. So now that delivery would actually pay $2 plus the $5 for a total of $7.
On longer range deliveries that might pay $10, the customer could tip $8 and the driver would still only make $10.
Now, from what I understand, DD no longer does this practice and legitimately gives the entire tipped amount to the driver with no reduction in pay from DD, but DD lowered the base delivery pay to compensate.
At the time, IIRC, DD tried to wordsmith what they were doing to not make it sound like they were stealing tips, and instead was simply subsidizing poor tippers with a higher base pay and acting like the keeping of the tip was just the removal of the poor-tip subsidy. I say to-may-toe, you say to-mah-toe, it's bullshit. They were stealing tips.