What I've seen over the past 2-3 years is (company) email increasingly devolve most, though not all of the time, into announcements, automated workflow, and other FYI. If you're actually looking for a personalized response, even not immediate, the channel is chat in some form.
I don't like it really. Email was a respond in a day medium. Chat is now at least same day/hours. In general, people don't call out of the blue any longer though so chat is inevitably repurposed for pretty soon. I'm having to readjust workflows to that.
>the other party didn't respond via chat immediately, we ask "Can you jump on a quick call?"
That still asssumes they're always monitoring chat in near-real-time.
Rarely, I get a "Is this a good time to call you on your cell?" More frequently, "can we set up a video call soonest?" My point was, I don't know the last time I've had someone from work just call me out of the blue on my phone. And, honestly, there are only a handful of people outside of doctors/service people/etc. who do.
Back in the day, the phone rang--if not constantly--very frequently.
I don't like it really. Email was a respond in a day medium. Chat is now at least same day/hours. In general, people don't call out of the blue any longer though so chat is inevitably repurposed for pretty soon. I'm having to readjust workflows to that.
>the other party didn't respond via chat immediately, we ask "Can you jump on a quick call?"
That still asssumes they're always monitoring chat in near-real-time.