quit using them. perhaps people dropping service with them MIGHT send a message? Companies that have has waiting lists for people to use their free service don't usually seem to give a hoot about customer service.
IMHO, it should be stronger than that. When they charge people money for products, they are responsible for supporting them whether they accept it or not. Aren't there any legal protections for customers in scenarios like this ?
Yes, if they're charging money, I agree. I also think the revenue those money-paying customers bring is such a small slice of the pie that they simply don't care. But yes, there possibly are some consumer protection laws in place. Good luck finding anyone willing to try to sue Google over this though.
> Aren't there any legal protections for customers in scenarios like this ?
Sure, but to avail yourself of these legal protections, you need to go through the legal system -- filing a suit in court. The law might guarantee you'll get what you paid for, but it can't force Google to offer phone support.
