That all comes down to what Broder claims someone told him on a phone call. Except he doesn't quote them verbatim and never provides the name(s) of the people he was talking to.
Given all that they had at stake, namely a disastrous NY Times review, how likely is it that Tesla would knowingly say "Oh, your reading says 30 miles, but you have more than twice that still to travel? Meh, it's probably just a computer glitch. Carry on."
"[Quoting Elon]'The final leg of his trip was 61 miles and yet he disconnected the charge cable when the range display stated 32 miles. He did so expressly against the advice of Tesla personnel and in obvious violation of common sense.'
"The Tesla personnel whom I consulted over the phone – Ms. Ra and Mr. Merendino – told me to leave it connected for an hour, and after that the lost range would be restored. I did not ignore their advice."
If I had to guess, I'd bet they talked to him on the phone, saying "Try plugging it in for an hour, that should fix it", figuring after an hour he would call them back if it needed more charge. He didn't call them back, and instead set out knowing he was about to be stranded and have a great story, since he could always claim "Well I followed their advice to the letter! It's their fault!"
Given all that they had at stake, namely a disastrous NY Times review, how likely is it that Tesla would knowingly say "Oh, your reading says 30 miles, but you have more than twice that still to travel? Meh, it's probably just a computer glitch. Carry on."
Not bloody likely.